The retraction time
At NEPTUNE Mosaic® , we ensure the satisfaction of our customers. However, if a product does not suit you or you change your mind, you have 14 days (from receipt of the package) to exercise your right of withdrawal and 30 days to return your purchase. Upon receipt, we will refund or exchange (up to 30 days after the receipt of the return package).
The return of our products in 30 days is an absolutely free service - only the shipping costs are at your loading. Note that these depend on your location.
The package is being returned automatically by NEPTUNE Mosaic®, so you will have to take out any additional insurance. Please just keep packing slip showing that you have returned us the product..
The conditions of return
It should be noted that in case of damage of the package on arrival even before its opening, you are requested to prepare a claim form in the presence of the deliveryman. NEPTUNE Mosaic® then send you back the ordered product at no additional charge. If you notice that the package is damaged after the departure of the delivery or "kick damage" or "claims" will unfortunately accepted.
And if against, once you open the package, you find technical errors such as:
- An error occurs
- The dimensions do not match your request
- One or more missing elements
Please contact us on firstname.lastname@example.org address by sending the relevant evidence in the form of digital photos. After finding, we will find a solution to your problem.
PS: All our time and our return policy are established according to the Law on consumption of 17 March 2014 and Law No. 2004-575 of 21 June 2004 on confidence in the digital economy. These laws do not take effect for customized products and created specifically for the customer.